How do I refund a Sale?

Please note: Refunds cannot be processed via the Pata Card Reader at the moment.

1. Click on the Sales icon on the side menu
2. On either the Transactions or Sales menu item, select a Sale from the list
3. On the Actions dropdown, click Refund Sale
4. Using the dropdown options, select:
   1. Payment to be refunded
   2. Team Member performing the refund
   3. Select reason for refund
5. Click Refund

You can then issue the refund via the payment method used. 

Please note: If the payment was taken via PataPay, please make sure you have enough funds in your account to cover the refund. You can check this on the PataPay dashboard and see Total balance. If you have insufficient funds, you'll go into a negative balance and future payments to your account will make up the balance.

Refunds are subject to the payment processing fee. See pata.pet/business for more info.